Meet the Harmony Team

Stephanie Handelson

Stephanie Handelson

Chief Executive Officer
Stephanie Handelson joins Harmony Senior Services as Chief Executive Officer with more than two decades in the senior living profession focusing on people, product and profit. She has successfully managed start-ups, turnarounds, acquisitions and new product development. Stephanie maintains a strong commitment to cultivating talent within organizations, insuring capability through engaged, passionate and skilled teams. Stephanie is a Board member of Argentum, an Advisory Board member of Senior Living 100 and a former Operations Advisory Board member of the National Investment Center. Participating in numerous local and national industry events as a speaker and lead panelist, Stephanie is committed to best in class service delivery
Kim Bales

Kim Bales

Chief Financial Officer
Kim joined Harmony Senior Services in November 2009. She earned her Master of Business Administration in Accounting and her Bachelor of Business Administration in Management from the University of Mary Hardin-Baylor. She has over 16 years of experience in various accounting roles at both non-profit and for-profit organizations. Kim’s previous experience includes management of accounting teams as a Corporate Controller for a privately held holding Company which included manufacturing, government contracting and service organizations.
Curtis Davis

Curtis Davis

Chief Support Officer
Curtis came to Harmony with over twenty-seven years of experience in the public safety field. He has extensive experience in training, human resource management and national accreditation. He holds a Graduate Certificate from the University of Virginia, A Bachelor’s Degree from Bluefield College and an A.A.S. Degree from Virginia Western Community College. He is a graduate of leadership programs at the University of Richmond, The University of Virginia, The Professional Executive Research Forum and the FBI National Academy. As the Chief Support Officer, Curtis applies his professional experiences to support the efficient operations of our communities and the development and training of our valued employees.
Luke Fannon

Luke Fannon

Chief Sales & Marketing Officer
Luke has over 25 years of sales, marketing, and operations leadership experience in senior healthcare. He has a very successful history of increasing revenue and specializes in marketing, training, coaching, and leadership. Luke has developed and presented on numerous CEU programs on topics such as: Converting Referrals into Admissions, Strategies to Maximize Census through Lead Generations, and The Administrator as the On-Site Marketing Manager.
Ross P. Smith

Ross P. Smith

Director of Business Development
Mr. Smith joined Smith/Packett in June 2011 as a member of its property development team. In Jan. 2012, Ross was selected to participate in Harmony’s Senior Housing Management Training program, and was promoted to Harmony’s Director of Business Development. Ross is a 2011 graduate of Sewanee: The University of the South, with a major in economics. He is a licensed real estate agent in Virginia and has his Assisted Living Administrator’s license in North Carolina. He is also a partner in Integra Realty.
Lorri P. Newman

Lorri P. Newman

Human Resources Manager
Lorri Newman joined Harmony Senior Services in January 2015 as the Human Resources Manager. Lorri brings to Harmony over 20 years’ experience in the field and is currently certified as a Senior Professional in Human Resources (SPHR). She has a wealth of experience supporting both single and multi-unit environments and most recently worked as a Human Resources Manager for Liberty Medical Supply, Inc. As the Human Resources Manager, Lorri will use her experience to support the communities by implementing human resources programs, delivering human resources services, providing coaching and guidance for team members, as well as to assist in the development of the management teams.
Cyndi Brown-Spellman

Cyndi Brown-Spellman

Director of Clinical Care
Ms. Brown-Spellman, BSN, RN, joined Harmony Senior Services in 2014 as the Director of Clinical Care providing clinical guidance to all of the Harmony communities. Cyndi brings over 30 years of skilled, assisted living, and Alzheimer’s care coupled with regional oversight responsibilities for Sunrise, Millcroft, and Integrated Health Services. Cyndi’s extensive background in mentoring and teaching senior care will strengthen the clinical expertise in every community and ensure strict adherence to regulatory guidelines while building strong relationships with national, regional, and local oversight agencies.
Jeff Gruber

Jeff Gruber

Director of Clinical Services
Jeffrey Gruber joined Harmony Senior Services as the Director of Clinical Services in August 2015, to support the organizations growth in Tennessee and North & South Carolina. He holds a BS degree in Business Administration with a minor in Nursing and Marketing. As a Registered Nurse, Licensed Assisted Living Administrator, and Certified Dementia Practitioner, Jeff has worked in long-term healthcare for 25 years and is committed to enriching the lives of seniors. From 1997 – 2010, Gruber held various Regional positions with Emeritus Senior Living in the capacity of Operations, Sales and Marketing, Risk Management Director and Sr. Regional Director of Quality Services. Prior to joining Harmony, Jeff was responsible for the development and implementation of a Virginia state-wide specialized Memory Care Program for residents diagnosed with Alzheimer’s and other related Dementias.
Alma McGhee

Alma McGhee

Director of Clinical Services
Alma McGhee, RN, joined Harmony Senior Services in August 2016. In her role, Alma oversees all care-related programs and policies impacting Harmony’s communities in her assigned regions. With more than 30 years in healthcare and 14 years of leadership experience in long term and skilled nursing care, she possesses a wealth of knowledge in clinical areas such as processes to monitor and validate outcomes, quality assurance and compliance. Alma previously served as clinical unit manager for the skilled/rehab unit of Riverside Health and Rehabilitation Center for Medical Facilities of America as well as 3rd party auditing for Harmony. Alma have always been drawn to senior care and considers it her life’s calling to serve and be able to make a difference in the lives of seniors.
Cathy C. Ferstl

Cathy C. Ferstl

Director of Training
Cathy joined the Harmony Senior Services team in June 2016, having spent more than 20 years providing training in multiple aspects of health care. Cathy is passionate about her love for the senior population and her appreciation for the work of caregivers. This passion has led her to become a Certified Alzheimer’s and Dementia Care Instructor and a Certified Dementia Practitioner. Cathy believes that training and education can empower caregivers to find better and creative ways to make a difference in the lives of those they serve.
Glenda Coots-Lunsford

Glenda Coots-Lunsford

Corporate Director of Dining Services
Glenda has 30+ years of culinary art experience across a variety of senior living platforms including multi-site Management of Food Management Systems, Client and Vendor Relations. As Harmony’s Corporate Director of Dining, Glenda will be working very closely with the chef and culinary department at each community to enhance our dining experience through education, innovation and leadership. Her expertise will ensure the best in class service for our residents and their families.
Jacey Langford

Jacey Langford

Senior Life Enrichment Director
As an accomplished musician, Jacey performed for more than two decades as she developed a career around a passion for making a difference in the lives of seniors. Her experience aboard Cunard’s QE2 cruise liner helped to form her approach toward carefully crafted social activity programming and meaningful engagement with the active adult community. Jacey’s studies have also helped to support her program development for individuals with memory loss. Jacey is thrilled to be working for Harmony Senior Services as part of the corporate team and looks forward to bringing quality Life Enrichment to all those in our family of communities. She currently resides near Asheville, North Carolina.
Margaret A. Brown, R.N., Esq.

Margaret A. Brown, R.N., Esq.

Attorney
Megan is licensed as a Registered Nurse and an Attorney in Virginia. She graduated with her Bachelor’s in Nursing from the Virginia Commonwealth University/Medical College of Virginia School of Nursing and with her law degree from the Northwestern School of Law of Lewis and Clark College in Portland, Oregon. She has clinical nursing experience in cardiology, intensive care and hospice. She also has experience in health care risk management, performance improvement and compliance for large medical centers in Virginia. After law school Megan worked in private practice with two law firms in Roanoke, where she focused largely on medical malpractice litigation. While in private practice Megan represented health care providers, patients and their families, which gave her a unique perspective on the importance of providing quality patient care. Megan has two wonderful children and she and her family live in Roanoke.
David A. Beard

David A. Beard

Director of Harmony Outreach and Licensing
David is responsible for overseeing the Harmony Outreach Call Center and all aspects of licensing for Harmony Senior Services; he comes from an extensive background in health services administration. David is retired from the US Navy Hospital Corps and has been in the long term care industry for over 20 years. He holds a BS in Health Care Administration from Southern Illinois University and a Masters of Art in Business Management from Webster University. David is a Licensed Nursing Home Administrator and Licensed Assisted Living Preceptor and previously managed various Independent Living, Assisted Living and Nursing Homes in the Richmond and Roanoke areas. He is Chair-Elect and serves on the executive committee of the Virginia Assisted Living Association. He is also a member of the State ALF Stakeholders Committee. David joined Harmony in 2011.
Chad King

Chad King

Marketing/Creative Coordinator
As a freelance graphic and web designer, Chad established a career focused on Non-profit organizations. He has branded and nurtured multiple successful campaigns over the years including designs featured in Fast Company Magazine and USA TODAY. He still enjoys playing guitar in his free time and has his hands full with a new baby boy. Chad brings to Harmony a fresh and lively approach to his work, his environment and his co-workers.
Erin Sinopoli

Erin Sinopoli

Media/Content Coordinator
Erin Sinopoli joined Harmony in 2017 as the Media/Content Coordinator. Having graduated from the Art Institute of Charlotte, she offers Harmony over a decade of experience in marketing communications and branding design and will support our videography and photography endeavors.
Sandra Kolder

Sandra Kolder

Media Relations Specialist
As Media Relations Specialist, Sandra is dedicated to fostering business relationships among the variety of companies that compose today’s media landscape in order to build Harmony’s brand and expand their network. She comes to the position after spending time working directly in one of Harmony’s close-knit communities; as such, she understands the importance of quality service and the importance of interpersonal communication. She approaches her work with a sense of rigor and excellence that comes from education, experience, ambition, and care.
Susan F. Eckert

Susan F. Eckert

Consultant, Past President
Ms. Eckert joined Harmony in January, 2009 to manage the operating company. She has over 25 years of experience in operations, sales and marketing of senior housing and senior services. Susan’s leadership experience has included developing successful teams for company owned/operated and acquisition environments, including for profit, non-profit and third party management.
Susan E. Moore

Susan E. Moore

Executive Administrator
Ms. Moore joined Harmony in 2014 as Executive Administrator to coordinate the Harmony office and provide further support to the Harmony team and communities. Susan brings a vast background in corporate and executive management support including Advance Auto Parts, Smith-Packett, and most recently, PLY GEM Windows.